Frequently Asked Questions
WHAT IS EPIC®?
Epic® is a widely used electronic health record (EHR) system in the healthcare industry. It’s designed to help healthcare organizations manage patient information and streamline various aspects of healthcare delivery.
Epic® facilitates communication and coordination among different healthcare providers and departments within an organization, ultimately improving patient care. Epic® is known for its user-friendly interface and robust functionality, making it a valuable tool in modern healthcare settings.
WHAT IS MYCHART®?
MyChart® is a patient portal platform used in conjunction with electronic health record (EHR) systems like Epic®. It provides patients with secure online access to their personal health information, allowing them to take a more active role in managing their healthcare.
How will I be notified of my upcoming appointments?
Patients will be notified of their upcoming appointment via a text message or an e-mail beginning one week before their appointment. Those messages will contain a link to complete all pre-visit paperwork prior to the scheduled appointment to assist with a faster check-in process at the time of your visit. Patients will no longer receive appointment confirmation phone calls.
How do I check-in for my appointment using the new system?
The patient registration process will be entirely electronic. As we move to the new system, we will be asking our patients to re-sign documents to ensure our new system has all of the current information. We strongly encourage all patients to complete the check-in and sign these documents prior to the visit to help prevent any delays at check-in. If a patient is unable to complete paperwork prior to their visit, they can do so in-office using either a kiosk, tablet, or their personal mobile phone.
Will my billing statement change?
As the University is moving to a single system, patients who receive care in multiple departments will receive a single statement with all of their billing information consolidated. If a patient has a balance or is on a payment plan from services completed prior to the transition in October, the patient will continue to receive statements from the EHR system at the time of their visit until that balance is paid in full.
Will Midwestern have my medical records from the previous system?
Midwestern University will maintain your medical records from all current EHR systems in accordance with our medical records policies.
Will my telehealth or teletherapy appointments be different?
For patients who utilize our telehealth and teletherapy services, the platform for these appointments will change. More information will be available at the time of scheduling these appointments.
Will this increase my time at the clinic?
While our faculty, staff, and students are learning to work in Epic®, our patients may experience longer than normal wait times when calling and during their appointments. We appreciate your understanding as we adjust to the new system.