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Patient Information

Call Us 630.743.4500

MON:  8:00AM-5:00PM
TUES:  7:00AM-4:00PM
WED:  1X/MONTH 7:00AM-3:00PM
THURS:  9:00AM-6:00PM
FRI:  7:00AM-4:00PM and 1X/MONTH 7:00AM -12:00PM
SAT: 1X/MONTH 7:00AM to 11:30AM

Patient Bill of Rights

The Midwestern University Clinics are committed to providing quality care and service for our patients.
As a health sciences university, we also provide training for future healthcare professionals who are supervised by our faculty. As a partner in this educational process, you have the right to:

  1. Impartial access to treatment without regard to race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis.
  2. Receive care in a safe setting, be treated with dignity, respect and consideration, and receive treatment that supports and respects the patient’s individuality, choices, strengths, and abilities.
  3. Receive privacy in treatment and care for personal needs, including the right to request to have another person present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex.
  4. Review, upon written request, the patient’s own medical record and ask that your doctor amend your record if it is not accurate, relevant or complete.
  5. Receive a referral to another health care institution if Midwestern University Clinics are not authorized or not able to provide physical health or behavioral health services needed by the patient.
  6. Participate or have the patient’s representative participate in the development of, or decisions concerning treatment, including an explanation of the prescribed treatment, treatment alternative, the option to refuse or withdraw consent for treatment before treatment is initiated (except in an emergency), the risk of no treatment, and expected outcomes of these treatments, and to be told, in language you can understand, the advantages and disadvantages of each.
  7. Participate or refuse to participate in research or experimental treatment.
  8. Receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting or exercising the patient’s rights.
  9. Receive accurate and easily understood information about your healthcare professionals and healthcare facilities.
  10. Ask for and receive an itemized bill and receive an explanation of your bills.
  11. Consent to photographs before a patient is photographed.
  12. Receive continuing care by your healthcare provider, under certain circumstances, when your health plan changes and your healthcare provider is not included in the new plan or your healthcare provider terminates his or her relationship with the health care plan.
  13. A prompt and reasonable response to any complaint you have against your healthcare provider. This includes complaints about waiting times, operation hours, the actions of healthcare personnel, and the adequacy of healthcare facilities.
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