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What to Expect for In-Person Care

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Dr. Huntington-Alfano wearing a face mask







Appointment Availability

The Midwestern University Clinics are working toward resuming patient care in accordance with Federal and state executive orders and health service agency recommendations. Midwestern University has committed to providing its faculty and student practitioners with the personal protective equipment (PPE) needed to provide safe care to patients, as well as preparing all patient spaces for maximum protection.

As we gradually expand our clinical services to include more in-person care, please be assured that University staff are working within strict guidelines to minimize the risk of COVID-19 transmission in all clinical contexts. Telehealth options are available for a variety of consulting and caregiving conditions, and our caring staff will work with you to determine if in-person care is required and what steps should be taken to maximize your safety in that event.

We have added new precautions to minimize the risk of COVID-19 transmission, including:

  • Limits to the number of people on campus
  • Carefully monitored entrance points
  • Waiting areas arranged for social distancing
  • Sterilization and deep cleaning procedures for all Clinic spaces
  • Screening of all patients for symptoms and possible COVID-19 exposure before entering our buildings
  • Mask requirements for caregivers, patients, and staff

Please call our Clinics for more information, or visit our websites at http://www.mwuclinics.com and http://www.mwuanimalhealth.com for details.

What to Expect at Your In-Person Appointment

The Centers for Disease Control require all caregivers, staff, patients, and visitors to wear masks or CDC-recommended face coverings as a precaution against COVID-19 transmission while in any Clinic spaces.

Click here for CDC face mask recommendations

Recommended procedures for patients and visitors to Midwestern University Clinics:

  • Wear a mask or CDC-recommended face covering at all times unless specifically requested by Clinic caregivers
  • Practice responsible social distancing – six feet of separation is the standard recommendation from the CDC
  • Arrive early for your appointment in order to accommodate COVID-19 screening procedures prior to entering the Clinic
  • Limit the number of people at your appointment, particularly pre-teen children, unless they are receiving care at the Clinic. Guests of patients may be asked to wait outside of clinic for safety purposes

Making Your Appointment

When making your Midwestern University Clinic appointment, you will be asked about the following PRIOR to your arrival at the Clinic:

  • COVID-19 screening questions
  • Reminders of wearing a mask and MWU social-distancing requirements
  • Your understanding of Clinic requirements, procedures, and guidelines

If any concerns are identified, we will provide you with clear guidance on next steps, including the possibility of rescheduling your appointment.

Arriving at Your Appointment

Midwestern University Clinic staff will welcome you at your designated clinic entrance. They’ll guide you through our door screening process, including:

  • COVID-19 screening questions
  • A temperature check

If your door screening goes smoothly, you’ll be reminded of important clinic safety guidelines, including use of masks, social distancing and visitor policies. Then, you can head to the lobby to check in for your appointment. If any symptoms or questions come up during your door screening, directions on next steps will be provided.

In Our Waiting Area

While you are waiting for your appointment, you will notice that we have provided several resources for your safety, including:

  • Hand sanitizer
  • Social-distancing seating
  • Daily deep cleaning for all waiting areas
  • Clear plastic shielding to protect patients and staff at desk areas

If you have any questions while you are waiting, please ask one of our helpful staff members.

Your Appointment

While you are being evaluated by our Clinical staff, we will maximize your safety by:

  • Wearing appropriate personal protective equipment at all times
  • Practicing social distancing in all possible situations
  • Deep cleaning and sterilizing exam spaces before and after your appointment
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