The first step in becoming a patient is to schedule an appointment. Please call 623-537-6000. Our physicians accept most major insurance carriers. Please check with your insurance carrier to verify that your insurance will be accepted.
What You Should Bring with You to Your Appointment
If you are a new patient, please arrive 15 minutes before your appointment time and bring the completed new patient paperwork, which was mailed to your home, with you to your appointment. If you are an existing patient, please arrive 10 minutes prior to your appointment to allow enough time to complete necessary registration procedures and/or update insurance information. Please bring identification such as a valid driver’s license or personal identification card, a form of payment (we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express), your medical insurance card(s), and a list of your current medications.
To ensure the safety of children, they will not be permitted to accompany you into the treatment area or be left unattended in the waiting area.Children must be supervised by another adult in the waiting area at all times. If your children are left unattended, your appointment will be cancelled. Therefore, please make prior arrangements for appropriate childcare.
Appointments should be cancelled only when it is absolutely necessary and made at least 24 hours prior to the appointment time.
Payment for Medical Services
Payment for office services, co-pays, and deductibles are due at the time of service. If you are unable to pay for your services on the date of your appointment, we will be happy to reschedule your appointment. For your convenience, we accept cash, personal checks with valid identification, Visa, MasterCard, Discover, and American Express. There is an additional $30.00 charge for returned checks. Patients will not receive treatment until all fees and outstanding charges are paid in full.
If you have medical insurance, please bring your insurance information with you to your first appointment. This should include a valid insurance card, an address for submitting claims, and the name, date of birth and social security number of the subscriber. We will file your insurance claim for you as a courtesy if you are covered by one of the plans with which our physicians participate.
If our physician does not participate in your plan, or you do not have insurance coverage, your payment in full for medical services will be due upon check-out from the clinic. It is ultimately the patient’s responsibility to review their insurance policies regarding any limitations, exclusions, alternative benefits, deductibles, co-payments, annual maximums, and
pre-authorizations prior to treatment.
Referrals and Prior-Authorizations
For appointments in a specialty clinic (such as the Podiatry and Osteopathic Manipulative Medicine Clinics), it is your responsibility as the patient to verify with your insurance whether you need a referral or prior-authorization. If a referral or prior-authorization is required by the insurance, you need to contact your Primary Care Provider’s office to obtain the referral or prior-authorization and either bring it to your appointment or have it faxed in advance to 623-537-6014.
The Multispecialty Clinic will attempt to make payment arrangements when necessary. However, if a payment plan has been established and no payment activity has occurred on the patient account, this may result in dismissal from the Multispecialty Clinic and the account being sent to a collection agency.
Medical records are the property of the Multispecialty Clinic. As the patient, you have a right to view them and have reasonable access. Copies of your records will be provided to you or forwarded to another provider upon your signed written request. There is a nominal fee charged for the duplication of records, which must be paid prior to the copies being released.
If you have any questions about your treatment, fees, or rights, you should first contact your physician. You should attempt to resolve non-financial patient problems and/or complaints while you are in the Multispecialty Clinic with the physician. In the event that this effort is unsuccessful, you should consult the Interim Medical Director. Problems of a financial nature should be directed to the Patient Accounts Office.
All patients, students, faculty, and staff will be alerted to potential conflicts and will try to identify them early and resolve them as soon as possible.
Patient Bill of Rights
The Midwestern University Clinics are committed to providing quality care and service for our patients. As a health sciences university, we also provide training for future healthcare professionals who are supervised by our faculty. As a partner in this educational process, you have the right to:
- Impartial access to treatment without regard to race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis.
- Receive care in a safe setting, be treated with dignity, respect and consideration, and receive treatment that supports and respects the patient’s individuality, choices, strengths, and abilities.
- Receive privacy in treatment and care for personal needs, including the right to request to have another person present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex.
- Review, upon written request, the patient’s own medical record as set forth in A.R.S. §§ 12-2293, 12-2294, and 12-2294.01, and ask that your doctor amend your record if it is not accurate, relevant or complete.
- Receive a referral to another health care institution if Midwestern University Clinics are not authorized or not able to provide physical health or behavioral health services needed by the patient.
- Participate or have the patient’s representative participate in the development of, or decisions concerning treatment, including an explanation of the prescribed treatment, treatment alternative, the option to refuse or withdraw consent for treatment before treatment is initiated (except in an emergency), the risk of no treatment, and expected outcomes of these treatments, and to be told, in language you can understand, the advantages and disadvantages of each.
- Participate or refuse to participate in research or experimental treatment.
- Receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting or exercising the patient’s rights.
- Receive accurate and easily understood information about your healthcare professionals and healthcare facilities.
- Ask for and receive an itemized bill and receive an explanation of your bills.
- Consent to photographs before a patient is photographed.
- Receive continuing care by your healthcare provider, under certain circumstances, when your health plan changes and your healthcare provider is not included in the new plan or your healthcare provider terminates his or her relationship with the health care plan.
- A prompt and reasonable response to any complaint you have against your healthcare provider. This includes complaints about waiting times, operation hours, the actions of healthcare personnel, and the adequacy of healthcare facilities.
Along with your rights, there are patient expectations and responsibilities.
- No patient will be denied treatment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, or public assistance status.
- The patient shall be treated in a courteous manner, with dignity and respect for the patient’s right to confidentiality.
- Patients scheduled during the posted hours of operation will be seen for services as quickly as possible, with assignment, initial treatment where indicated, and follow-up appointments scheduled as soon after the appointment as is practical.
- The patient shall have access to emergency, incremental, and comprehensive care as appropriate for the patient’s presenting condition(s).
- The patient or parent/legal guardian shall receive an explanation of the results of the examination, alternative treatment options, sequence, costs of service, and the option to pursue care elsewhere if dissatisfied with the planned treatment.
- The patient shall be advised of the risks of the planned services, including risks of individual procedures and the consequences of not seeking care.
- The patient shall receive continuity of care and completion of care.
- The patient shall receive care at the Multispecialty Clinic during posted clinic hours, or shall receive emergency consultation by phone, or if deemed necessary, treatment at a designated alternative location after regular clinic hours.
- The patient shall be seen as close as possible to the previously agreed to appointment time and have on-going treatment rendered in a timely manner.
- Every patient will receive a copy of the Patient Bill of Rights at the time of service.
- The patient shall have access to a patient advocate should there be any questions or concerns related to the patient’s treatment.
- Patients whose care is discontinued will be notified in writing. Alternate treatment options may be suggested.
- At the time of admission as a patient, an individual patient record will be established. This record will contain diagnostic and therapeutic information related to the patient’s care and will be updated at every appointment according to the guidelines of the Midwestern University Multispecialty Clinic Patient Record Protocol
Responsibilities as the Patient or Guardian of the Patient
As a patient or guardian of a patient of Midwestern University Multispecialty Clinic, I understand I have the responsibility to:
- Provide, to the best of my knowledge, accurate and complete information about current medical complaints, past illnesses, hospitalizations, medicines and other issues relevant to my care.
- Inform my provider promptly if I do not understand information relating to my care and treatment or I receive instructions that I cannot comply with.
- Keep appointments, or call when I cannot keep a scheduled appointment by providing 24 hours of notice of appointment cancellation.
- Observe Midwestern University’s no smoking policy.
- Follow Midwestern University’s rules and regulations.
- Provide information regarding changes in my medical insurance, address, or phone number.
- Accept responsibility for my actions, if I refuse treatment or do not follow my provider’s instructions.
- Be considerate of other patients and Midwestern University’s property.
- Show courtesy and respect to Midwestern University’s personnel.
- Behave reasonably and appropriately, showing respect for the professional atmosphere of Midwestern University.
- Provide information about payment for services and meet all financial obligations.